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Had to replace a coil on a newer Bryant furnace - installed in my newly built home and less than two years old. I purchased a service contract to have it maintained every six months. Contacted HVAC company that installed and they advised of bad coil and this is rare...
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1.9
#1113742
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We bought our Bryant AC 6 years ago. It ran fine the first 2 years. Then the problems began. It leaked freon every year. The installing AC company replaced the small part that they were sure was the cause. This worked for the rest of the summer season. The next summer,...
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1.5
#1080374
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Brought an evolution system 10 years ago and was very happy until things started to go bad. Not that part is on my installer but the other part I blame Bryant. Their customer relations is poor to say the least. Like I said, I had a compressor pump replaced and warranty...
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2.7
#1064201
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Bryant - Terrible Customer Service
1/1

Bryant - Terrible Customer Service

Bryant
#1085261
1.0
Details
Bryant Evolution Furnavw and AC Unit 9 years old and rusting around the cooling Coil. several service call s later and $ 500 the unit may run a few more months until it's time to recharge. No response from the Management Review Board at Bryant. They just throw the 5 year warranty back at you. Terrible Customer Service.
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
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Bryant Air Conditioner Review

Bryant
#1029305
1.0
Details
We have the Bryant Evolution System and I was just informed that our air to air exchange needs to be repaired at a cost of $950 or replaced to the tune of $1200-$1400. Who in their right mind would repair it???? Might as well replace it! The unit is only 8 years old!!!! Doing our research to replace it with a MUCH more reliable product other than Bryant!!
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Furnance Review

Bryant
#1013216
Stole from my home and fired guy 2wks later. Denied incident and hung up. Jrs a piece of work and this business will crumble soon. No work in westend. Im trying to talk to every potiential customer
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Bryant Heat Pump Repair Review

Bryant
#996682
My bryant heat pump was installed 18 months ago, had to have a service call today, tech been here 2.5 hours,so far, said possibke freon leak, i just paid ladt payment on this $4000 heat pump, shouldnt it perform more than 18 months before a service call, i live in va beach, va, any other reviews and feed back would be appreciated, ms sexton
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I had a new Bryant A/C unit installed in 2012. The next year no cooling, had company that installed it troubleshoot it, they said the evaporater cool leaked after less than a full year. They replaced the coil everything was fine till the next year, the coil leaked...
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Anonymous
Anonymous

Don't buy a Bryant furance and air condtioner had it installed in 2015 by 2017 it needed to have the evaporator coil replaced of course labor is not included cost 625.00 just ...

Bryant, Wisconsin
#1062102
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The buttons on my thermostat do not work after 5 years and the replacement is $1,000!!! Why would a piece of equipment that doesn't last more than 5 years cost that much? Oh, and Bryant is useless when you call their customer service... they simply say that you must...
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Anonymous
Chris

If the Bryant thermostat f properly registered by the Co. who installed this will have a 10 year parts warranty. so if its not covered by a warranty, i wouldn't be mad at Brya...

1.6
#1004697
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I had a 23 year old A/C system replaced by a Bryant Evolution system in June of 2010. In November of 2016, the thermostat is blank. Checked the packaging materials and found the registration paperwork in the box. The warranty for the device is 10 years - if you submit...
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#976047
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I am so sorry I purchased the Bryant evolution system. It's been a total nightmare. Three compressors in 6 years...one unit had to be completely rebuilt this fall. Failure upon failure. Reliable air conditioning is essential for living and maintaining a home in...
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1.1
I didn't like
  • Quality of product
  • Requesting customer to ask installer to troubleshoot problem
  • Air conditioner
#970290
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Had a new furnace installed in 2009, had to have serviceman come out in 11/2010 to get it to come on, then they were out again in 10/2012, then 11/2014 and now 9/2016, it's the control board, the installer said they had to sell Bryant for a year (not sure why), and...
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1.0
I didn't like
  • Furnace needs constant maintenance
  • Bryant does not stand behind their product
#927705
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Our 3 year old system broke last week. Repair man came out (same company who installed it when the house was built) and told us it was a coil leak. Parts are under warranty but we were quoted $1400 for just labor. Having the unit break after only 3 years of light use...
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1.8
Mccordsville, Indiana
I didn't like
  • Quality
#913174
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Contact Bryant

Mailing Address:
Bryant Heating and Air Conditioning
1350 East Las Tunas Drive
San Gabriel, California 91776
United States
Phone:
(800) 428-4326
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I purchased a Bryant air conditioner/ heat pump in May of 2011. This system cost me $9,000 (system plus installation). In June of 2016 the capacitator needed to be replaced. In August of 2016 the air conditioning shut down altogether. The N-coil had sprung a very bad...
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1.0
Lawrence Township, New Jersey
I didn't like
  • Air conditioner
#909382
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