Bryant

Long over due, we had a new furnace installed back in December and the installers were great. A few weeks the later I saw water coming out of a light switch downstairs in my bathroom (furnace is in the attic above my bathroom) I went upstairs to see what was going on and saw the attic full of water that was dripping out of the drip pan.

I immediately called Bryant Heating, Cooling & Electric and they sent out two of their installers and one of their electricians and were here within 30 minutes. They fixed the problem and the electrician checked the light switch in the bathroom to make sure everything was working properly and cleaned the water out. There was water damage and they told me to get some estimates for the repairs. Bryant Heating, Cooling & Electric paid for ALL of the repairs and made it right.

They are an outstanding company, they stand by the product, go above and beyond, and their customer service is outstanding. So glad we went with Bryant Heating, Cooling, and Electric!

After 10yrs, this will be the 2nd time the furnace needs to be replaced. 1st time was immediately after installation; it produced a strong plastic smell that wouldn't go away; it made me nauseous.

They replaced it right away. Now, the heat exchanger failed and I've been without heat for over two weeks. Bryant makes you go through the dealers to process a claim. Problem is no one wants to take care of it.

Paid $160 for a 15min diagnostic; and each company you request a warranty replacement quote from wants an upfront diagnostic fee, just to tell you what you already know. And then afterwords, they want nothing to do with you. Basically, no returned phone calls and "Oh we are at least two weeks out." At this point looking at other brands and losing out on the warranty rebate claim worth about $600. That amount isn't worth the hassle.

But that amount is worth it to Bryant to not have you as a customer. I guess they blame you for having the failed furnace.

I've had a Bryant heat pump since 1978. Replaced the whole thing in 2006.

2018, had to replace $10K worth of parts due to oil leaks, dead compressor, and dead thermostat. Now it's 2023 and another oil leak. I had the choice of replacing parts again for $2K, or replacing the whole thing (excluding the outdoor compressor) for $5,500. I went with the whole thing and am so sorry I did!

The old units were 2-stage, and this "improved, more efficient" 5-stage system has been nothing but trouble since the day of installation three weeks ago because the computer can't coordinate with the working parts. The thermostat refused to recognize the coils, so my tech removed the coil sensor and reprogrammed the system.

The fan refuses to blow the heat more than a couple inches past my vents, so I switched to electric heat only, which is blowing a tad better, while I await my technician's return call saying he'll be here for the 6th time. As snow flurries fall here in MI and my house gets colder and colder, the thought of not being able to fix this has me so stressed, I'm making myself sick.

We recently purchased a Bryant 926 T furnace and had this installed by a local professional heating contractor. Within an hour, fumes from lubrication oil started to fill the housedespite the fact that we have an April-Air filter system attached to the furnace We opened all the windows (with a good breeze blowing) and turned on three large air purifiers.

Nevertheless, the house reeked of lubrication oil from one end to the other, including the basement. We had to seal off the vents in three rooms to create safe areas.

Of the three furnaces we have purchased for our house over the years, this is the only one that had such a severe off-gassing problem. Earlier furnaces had a mild odor that was mostly in the basement and lasted about half a day. The off-gassing on this furnace lasted two days and could still be smelled easily three days later.

It got into our bed linens, clothes, and carpets. If we had bought the furnace during the winter with freezing temperatures, the situation would have been even worse with little or no ability to open windows.

Lubrication oils are often used for manufacturing metals. According to online sources, the type of lubricant varies with the industry. Bryant appears to be using a lubricant that is unusually bad for off-gassing.

According to research that you can find online, the inhalation of metalworking fluids in a vaporized form can cause respiratory disease and potentially aggravate existing respiratory diseases.

Possible diseases include: acute airway irritation, asthma, chronic bronchitis, impaired lung function, and hypersensitivity pneumonitis. People who are exposed to the vapors on a regular basis can develop cancer in different parts of the body, from the larynx to the bladder.

Off-gassing is a recognized consumer concern in everything from carpets to varnish. Many of these products contain health warnings. Some manufacturers have altered their products to minimize dangerous vapors.

There were no warnings on the Bryant furnace about off-gassing vapors or their potentially harmful effects.

The salesperson from the heating contractor gave no warningdespite the fact that I told him that I have asthma and that we have a pet bird in the house who cannot be exposed to toxic fumes. Birds have sensitive respiratory systems and can easily die from smoke and fumesincluding such things as the vapor from cooking oils.

Thanks to lax safety regulations in the United States, companies like Bryant can market harmful products without question. And it is not like Bryant could not remedy the problem. Bryant can off-gas their metal products at the factory instead of pushing this off on unsuspecting consumers.

At the very least, both Bryant and heating contractors should give consumers full disclosure about the fumes, including potential health risks to both people and pets. Failure to do this is professional negligence.

Finding a good furnace is not easy. Consumer reviews are few because furnaces are not carried by stores like Amazon or Home Depot.

I would recommend that you ask heating contractors to put you in touch with other customers and ask about their experience. If you value your health and that of your petsor just want to avoid the hassle of dealing with a house that stinks, I would avoid Bryant furnaces.

DIn march of 2016 I had a Bryant furnace model 987MA installed in my house. The following winter the unit shut off due to a water overflow problem.

The problem part was modified so that wouldnt happen again. About 4 years ago the unit had to have a control panel replaced. For the past 2-3 years a warning would come up on the thermostat and the unit would shut off. Now it needs a new heat exchanger that should be covered by the warranty but the labor is estimated at $1,000.

Im done with this unit. If I cant count on it not to have an issue every winter I need a quality replacement which is going to be a Lennox.

I had a Lennox in my last house for 12 years and I never had a problem with it. If companies cant make quality products that at least outlast their warranties then they should have to pay the consumer for loss of use of product.

We built a new home and occupied it November 22, 2019. The builder installed a Bryant / Carrier A/C Model BA(13,14,15,16) NA BA16NW and Gas furnace Model 912S(B,C).

Today we had to call the installer (ARRONCO) because the A/C was not keeping up with the heat. We expected a simple re-charge the unit service call. However, we were informed that a coil essential to cooling had broken at the weld point, and although the warranty would cover the cost of the part they think, we are entirely responsible for the $1,600.00 labor to fix what the service technician informs us is a factory problem. We are furious.

The A/C unit has functioned for a total of 30 weeks. I expect a major household system to be engineered to last for longer than 30 weeks of operation! I want to know what Bryant/Carrier will do to resolve a factory problem.

I do not feel a customer should have to pay for the labor to fix a factory defect. This is a cost the factory should have to bear in addition to the cost of the part covered by warranty.

Stay away from Bryant. Their customer service is horrendous.

The customer is stuck between the installer and Bryant.

We had a new central AC system installed in May 2022. By July 2022, it stopping cooling. It was leaking refrigerant. Installer came out and added refrigerant.

August 2022, same thing happened. Our system has continued to leak refrigerant. Installer did isolation leak test. No leaks found.

Installer will not remove the system, and Bryant won't back their product. They say they need photographic proof of a leak before replacing the coil or condenser. The last straw was a leak on August 5, 2023. Installer came out and added refrigerant.

System will be removed by installer and our money will be refunded.

They blamed the equipment. Already have 3 companies coming out to give us estimates.