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1.2 Based on 10 reviews
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    • Acknowledgement with some compensation for first repair 1
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    • Quality of product 4
    • Furnace 2
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Bought new HVAC unit in August 2014. Have had two air handler motors fail. Now the Air handler coil is leaking refrigerant and the local dealer cannot get repair parts. Called Bryant "Consumer Relations" (1-800-227-7437). They told me it is up to me to "keep calling" the local dealer to get a response. Then the "Senior Advisor' just blew me off! The AC is not working, it is 90 degrees F in the house and Bryant reps will do nothing, going on two... Read more

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Stay away from Bryant. They do not stand behind their products. We have their "Flagship" Evolution system. We have had nothing but problems with it. Compressor replaced 2 times, Variable Speed Fan replaced, Circuit board in the heat pump replaced, FXV replaced, High flow valve replaced. These are just the major repairs. There have been many minor repairs over the years. BTW Flagship = triple the normal price. The replacement thermostat is $900.... Read more

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Had a brand new Bryant Unit installed. Worked great for about a year. Three weeks out of the one year warranty the compressor. Now I am sitting in humid 90 degree Florida heat waiting for a replacement part, and will be out a few hundred bucks. Compressors should last many years, not a year. Not cool at all. Never again. Have to take two days of work to deal with this issue. Things are just not made like they used to be anymore. I guess... Read more

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Had air conditioner and heater installed and within 1 year the system had two leaks, now not working. Bryant refuses to deal with the issue. Bryant refuses to take responsibility for selling defective system. In the first month, the compressor failed. A new compressor was installed and within one year both the inside and outside units were completely empty. Since air conditioner unit was installed in late fall, there was no need to run it;... Read more

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We called Bryant air out on a holiday cause our air quit working. Needless to say what a rip off. Told us our unit was out of freon . Said it would cost 1000 to charge it. Them proceeded to try and tell us they don't make our unit anymore that we needed a new one and that the coil was leaking. Gave us an estimate for 6500 to 8000. We however paid for service call and got a second opinion. Turns out our unit was only 1 pound low on freon. He was... Read more

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Bryant HVAC installed a Carrier AC unit. Bryant charged me $8056 for a $3269 unit did not need a gouge when being retired will not use them again. Contract noted that they would clean up afterwards, bryant left the old unit in my driveway, had to make an appointment to have it removed. Bad company to do business with. All though the work was done right, it was still to much for a holiday weekend. the work was performed 5/28/2016 saturday. Two... Read more

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This co stole from my home tec tried to concel a furnance burner my sister saw it hanging out talked to jr ignored what i said after all this time i have 2. Burns and mg son has 1 considering court acrion Read more

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I have had this thermostat since installing a new Bryant furnace a few years ago. The stat itself works fine but the wifi interface, using their mobile device app, iPhone, iPad, does not work at all, it never has. I have talked with the dealer and with Bryant technical people many times regarding this but they don't seem to know or care what the problem is. They charge over $600 for this stat, no small amount, and they don't seem to care... Read more

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Do not ever buy a Byrant my evolution remote control thermostat. It loses connectivity constantly, even though it is on its own wireless router. It can not be controlled remotely as advertised. Whenever I try to change the setting remotely, it does not take the change. Calling or emailing Bryant is a waste of time. They claim they can do nothing about connectivity unless I call when it is not connected and am standing at the unit. . However the... Read more

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Bought my A/C unit (a Bryant 410-A Heat Pump) in July 2012. Since then had capacitor replaced a year later, blower motor replaced in 10/2014 and now blower motor needs to be replaced again 10/2015. Still under warranty but total labor and services charges exceed $1000, not to mention time off requests from work, many scorching Florida days and nights without A/C for elderly female, widow with heart issues. Carrier/Bryant paid $196 toward my... Read more

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